Terms of Service

1. About Northline

Northline Emergency Training & Consulting (“Northline,” “we,” “us,” or “our”), operated by 2841009 Alberta Inc., is an Alberta-based emergency-services training and consulting business operating from Canmore, Alberta, Canada.

Northline provides services that may include:

• Fire-service training and professional development
• Emergency medical and resuscitation training
• First aid training
• NFPA-aligned training and professional development
• Department and organizational training
• Private and on-site courses
• Consulting
• Online or blended learning components
• Coordination with independent course providers, evaluators, proctors, certification bodies, host departments, and regulatory programs

The website located at www.northlineemergency.com is referred to in these Terms as the “Website.”

2. Acceptance of these terms

These Terms apply when you:

• Access or use the Website
• Submit an inquiry or request for availability
• Request or accept a quote or proposal
• Register yourself or another person for a course
• Purchase a course or service
• Engage Northline to provide training, consulting, coordination, or related services
• Access or use Northline course materials
• Communicate with Northline in relation to a service or transaction

Your use of the Website signifies acceptance of the provisions governing Website use.

A paid registration or service contract becomes binding only when you expressly accept the applicable terms at checkout or in writing, Northline confirms the registration or service in writing, any required payment or deposit has been received, and any required agreement, prerequisite, or documentation has been completed.

If you do not agree with these Terms, do not complete a paid registration or use protected Northline materials.

Nothing in these Terms limits a right, benefit, protection, or remedy that cannot legally be waived under Alberta's Consumer Protection Act or other applicable law.

3. Other agreements and order of precedence

A course or service may also be governed by a customized service agreement, an accepted proposal or quotation, a purchase order accepted by Northline, a registration agreement, course-provider requirements, certification-program requirements, host-department requirements, or applicable legislation, standards, regulations, or protocols.

Where documents conflict, they apply in the following order:

• Mandatory applicable legislation
• A signed customized service agreement or contract
• An accepted written proposal, quotation, registration agreement, or purchase order
• Applicable course-provider, certification-program, regulator, or host-department requirements
• These Terms
• General Website content

A higher-ranking document governs only to the extent of an actual conflict.

4. Eligibility and authority

To enter into a binding transaction with Northline, you must:

• Be legally capable of entering into a contract
• Provide accurate, current, and complete information
• Have authority to register another person
• Have authority to act for any employer, fire department, municipality, clinic, company, or organization you claim to represent
• Obtain any authorization required before supplying another person's information

If you register another person, you confirm that you are authorized to complete the registration, the participant has been informed of the registration, the information provided is accurate, and any required consent has been obtained.

Participants under the age of majority may require authorization from a parent, legal guardian, employer, or sponsoring organization.

Northline may decline or suspend a registration where required authority, eligibility, or consent has not been established.

5. Website information

Northline makes reasonable efforts to keep Website information accurate and current. However:

• Course dates and availability may change
• Instructor assignments may change
• Locations may change
• Standards and provider requirements may be updated
• Course prerequisites may change
• Website information may contain an administrative or typographical error
• Submission of a form does not guarantee acceptance or availability

Northline may correct genuine errors. Where an error is identified after a binding consumer contract has been formed, Northline will act in accordance with the contract and applicable consumer-protection requirements.

Website content is general information and does not itself constitute a confirmed booking, certification decision, professional opinion, or contractual promise unless expressly incorporated into a written agreement.

6. Quotes and proposals

Quotes and proposals are valid only for the period stated in the applicable document.

Pricing may depend on course scope, participant numbers, location, delivery dates, instructor requirements, equipment, facilities, travel, accommodation, course-provider charges, evaluator or proctor charges, certification fees, taxes, or other third-party expenses.

Changes requested after acceptance may require a revised quote, additional fees, a new delivery date, additional instructors, or a change in scope.

Northline is not bound by an oral change that has not been confirmed in writing by an authorized Northline representative.

7. Registration

Registration may require participant name and contact information, employer or sponsoring-organization information, prerequisite evidence, previous certification or qualification information, course-provider documentation, accommodation information, emergency or safety information, payment, acknowledgements or waivers, proof of identity, and other information reasonably required to administer the course.

A registration is not confirmed until Northline issues written confirmation.

Northline may place a registration on hold or decline participation if required information, payment, prerequisites, or documents are missing.

8. Participant responsibilities

Participants are responsible for:

• Reviewing the course description
• Confirming that they meet the stated prerequisites
• Completing required pre-course or online learning
• Attending on time and attending all required components
• Bringing required identification, equipment, clothing, or personal protective equipment
• Following instructor and facility directions
• Informing Northline of relevant accommodation or safety needs
• Maintaining current contact information
• Conducting themselves professionally and completing their own work honestly

Failure to meet a requirement may prevent participation, completion, examination, evaluation, or certification.

Northline cannot certify attendance, participation, or performance that did not occur.

9. Course delivery

Northline may provide services through in-person instruction, online instruction, blended delivery, practical training, scenario-based training, consulting, facilitated workshops, independent study components, or third-party course platforms.

Northline may make reasonable adjustments to the instructor assigned, the order of course content, the classroom or training location, the delivery format, equipment used, group assignments, break schedules, scenarios, or administrative processes.

A material change that substantially alters a purchased service will be addressed reasonably and in accordance with applicable law.

10. Instruction, assessment, and certification

Northline may provide instruction, coaching, practice, formative assessment, performance feedback, and preparation for an external examination or evaluation.

Formative assessment and feedback from Northline do not constitute an official certification result unless Northline has been expressly authorized to issue that result under the applicable program.

Final certification, examination, or evaluation decisions may be made by an independent evaluator, examination proctor, course provider, certification body, government program, regulator, host department, employer, or another authorized third party. Northline cannot alter, override, or guarantee a third party's decision.

Third parties may impose their own eligibility rules, documentation requirements, fees, examination rules, accommodation processes, retention requirements, appeals, policies, and procedures.

11. No guarantee of results

Participation does not guarantee course completion, examination success, certification, credential renewal, employment, promotion, appointment, professional licensing, regulatory acceptance, course equivalency, transfer credit, operational authorization, a specific emergency or incident outcome, or a specific business or organizational outcome from consulting.

Outcomes may depend on participant preparation, attendance, performance, conduct, third-party decisions, operational conditions, employer requirements, and circumstances outside Northline's control.

Northline will provide contracted services with reasonable care and skill but does not guarantee a result that depends on another person or organization.

12. Health, safety, and fitness to participate

Participants must follow safety instructions and site-specific procedures, use required personal protective equipment, report hazards, injuries or illness promptly, report relevant limitations affecting safe participation, participate only when reasonably fit to do so, stop when directed, and avoid conduct that creates an unreasonable risk.

Participants must not participate while impaired by alcohol, cannabis, illegal drugs, medication effects, severe fatigue, illness, injury, or any other condition creating an unreasonable safety risk.

Northline may pause, modify, or stop any activity where reasonably necessary for safety, and may remove a participant who creates an unreasonable risk, refuses to follow safety instructions, is impaired, engages in serious misconduct, threatens another person, or prevents the safe continuation of training.

Refund or transfer eligibility will depend on the circumstances, these Terms, any applicable agreement, and applicable law.

13. Professional conduct

Prohibited conduct includes harassment, bullying, discrimination, threats, violence, reckless conduct, deliberate disruption, cheating, falsification of records, misrepresentation of identity or qualifications, interference with an evaluation, unauthorized recording, unauthorized copying or sharing of materials, deliberate or negligent damage, unlawful conduct, and conduct that compromises safety or course integrity.

Northline may report serious conduct concerns to an employer, sponsoring organization, course provider, certification body, regulator, law-enforcement agency, or other appropriate authority where reasonably necessary and legally permitted.

14. Accommodation and accessibility

Northline will consider accommodation requests in accordance with applicable human-rights requirements. Requests should be made as early as reasonably possible.

A participant may be asked to provide sufficient information to identify the functional limitation, the barrier involved, and the accommodation requested. Participants should not provide complete medical files or unrelated medical information unless specifically requested for an identified purpose.

External examinations and certification evaluations may require a separate accommodation application through the applicable program. Northline cannot independently alter an external examination, evaluation, or certification process outside the rules established by the responsible organization.

15. Pricing and taxes

Unless otherwise stated: prices are in Canadian dollars, applicable GST or HST is added where required, prices apply only to the identified course, service, date, location, and participant, and travel, accommodation, meals, parking, equipment, third-party charges, or certification fees are not included unless expressly stated.

The total amount payable and all material known charges will be disclosed before a consumer completes an online purchase.

16. Payment terms

Public course registrations generally require full payment at the time of registration unless Northline agrees otherwise in writing.

For private, department, organizational, or custom training booked from a Northline quote: a deposit of 50% of the total, including GST, is due when the quote is approved and is applied toward the total; the remaining balance is due 14 calendar days before the first training date; and a booking made fewer than 14 calendar days before the first training date is paid in full when the quote is approved. Training dates are held once the deposit or purchase order is received and Northline confirms instructor availability.

Fire departments, municipalities, and public sector organizations may instead confirm a booking with a purchase order or signed written confirmation: no deposit is taken, the booking is invoiced when the training is delivered, and payment is due within 30 calendar days of the invoice date. The cancellation schedule in section 22 still applies, and any amount it keeps is invoiced.

For private, department, organizational, and custom training, what happens to a deposit or other amount paid when a booking is cancelled or moved is set out in section 22. For other purchases, refundability is determined by the applicable cancellation policy, actual non-recoverable expenses incurred, the accepted proposal or agreement, and applicable law.

Northline may suspend confirmation or delivery where payment is overdue. Participants and clients remain responsible for approved charges, applicable taxes, contracted third-party expenses, and amounts lawfully owing after a cancellation.

Northline will not impose an undisclosed interest rate, administrative fee, or penalty.

17. Payment processing

Payments may be processed through Wix, a financial institution, or another payment provider. Northline generally receives transaction confirmation and limited payment information rather than a complete payment-card number. Payment providers may impose separate terms and security processes.

If a payment is declined, reversed, or charged back without a valid legal basis, Northline may suspend a registration, place services on hold, request another payment method, or recover an amount lawfully owing. A chargeback does not itself cancel a valid contractual payment obligation.

18. Individual and Recruitment Purchases

This section sets out the refund, cancellation and rescheduling terms for the individual products named below, including firefighter recruitment preparation. The terms for each product are also shown beside its purchase button before you pay. Requests are made in writing to info@northlineemergency.com.

Instant online access

Applies to: Firefighter Aptitude Lab, CPAT Training Lab, The Firefighter Standard, Physical Preparation Bundle, PHS Readiness Workbook

• Email us within 7 days of purchase and the full amount is refunded. No reason is required.

Written reviews

Applies to: Firefighter Resume Review, Resume + Cover Letter Build, PHS Expert Review, Candidate Performance Review, PHS + Polygraph Readiness

• You have 30 days from purchase to send us your documents.
• You may cancel for a full refund at any time before you send us your documents.
• Once you have sent your documents and the review has started, the purchase is not refundable, because the work is under way.

Single live sessions

Applies to: Mock Interview, Interview Debrief, Medical Scenario Preparation, Medical Mock / OSCE

• Cancel at least 24 hours before your session and the full amount is refunded.
• You may reschedule at no charge with at least 24 hours' notice.
• With less than 24 hours' notice, or if you do not attend, the session is used.

Session packages

Applies to: Firefighter Interview Intensive

• Your sessions stay available until you use them, so you can book them around your interview date.
• You may reschedule a session at no charge with at least 24 hours' notice, as often as you need. With less than 24 hours' notice, or if you do not attend, that session is used. Northline may waive this once, at its discretion.
• Before your first session: a full refund on request within 14 days of purchase.
• Once your first session has taken place, the package is not refundable. Your remaining sessions stay yours to book whenever you need them.
• If Northline reschedules a session for any reason, it is not counted against you.

Coaching engagements

Applies to: Individual Performance Coaching

• Before your first session: a full refund on request within 14 days of purchase.
• Once your first session has taken place, the engagement is not refundable.

Dated group sessions

Applies to: Firefighter Interview Night, Candidate Performance Cohort, Physical Readiness Lab

• 14 or more calendar days before the start date: a full refund.
• 7 to 13 calendar days before: your choice of a 50% refund or a full credit toward a future Northline session.
• Fewer than 7 calendar days before the start date, or if you do not attend: no cash refund. Northline may offer a credit where the place can genuinely be reused.
• A credit is normally used within 12 months, is not redeemable for cash, and remains valid longer where the law requires it.
• Firefighter Interview Night: you can move your seat to another evening up to 24 hours before it starts.

Monthly coaching

Applies to: Personal Fitness and Nutrition Coaching

• Coaching is billed monthly. Your first month is paid when you buy; each month after that is invoiced to you by Northline. Your billing date is the day of the month you first paid, and each billing period runs from that date to the day before the same date in the next month. If a month has no such date, that period starts on the month's last day.
• Your coach emails your starting program within three business days of receiving your completed intake and any information we need clarified. After that, your coach reviews your progress and feedback and adjusts the program when it's needed.
• Send check-ins and coaching questions by replying to your coach's program email, including questions between weekly check-ins. Before you receive that email, contact info@northlineemergency.com. Your coach replies within two business days. Business days are Monday to Friday, excluding Alberta statutory holidays.
• If coaching turns out to be the wrong fit, email us within 14 days of your first payment and the first month is refunded in full. Coaching then ends; no cancellation notice is needed and no further coaching invoices are issued.
• You may cancel at any time by email with 30 days' notice, counted from the day we receive your email. Coaching continues until the notice period ends, or until the end of the billing period you have already paid for if that is later. If the notice period runs past the end of the period you have paid for, your final invoice covers only those remaining days: each day is charged at the monthly price divided by the number of days in the billing period it falls in, and the total is rounded to the cent, plus applicable GST/HST. There is no minimum charge. Billing then stops.
• Apart from the first-month refund, payments already made are not refunded, including when you cancel.

If Northline cancels, or cannot deliver what you bought, you choose a full refund of what you paid or a new date. Northline never keeps a payment against its own cancellation.

Nothing in this section limits a right available under Alberta's Consumer Protection Act or the Internet Sales Contract Regulation. Where a mandatory consumer right gives you more than this section does, that right applies.

19. Substitutions and transfers

A participant may request to transfer their registration to another eligible person. A substitution must be requested before the course begins, confirmed by Northline in writing, meet all prerequisites, comply with course-provider and certification-program rules, and include all required registration information.

Northline will normally accept an eligible substitution received at least 48 hours before a course. A later substitution may be accepted where administratively possible. Third-party fees may apply if a registration has already been submitted to another provider. A registration is not transferred until Northline confirms it in writing.

20. No-shows, late arrival, and incomplete attendance

A participant is considered a no-show if they do not attend and do not cancel before the course begins. No-shows are not eligible for a refund or course credit, except where required by law or approved by Northline due to exceptional circumstances.

Late arrival or incomplete attendance may prevent completion where required instructional time is missed, a mandatory or safety-briefing component is missed, a provider or certification rule prohibits continued participation, or the learning objectives can no longer reasonably be completed.

A participant denied completion because of late arrival or incomplete attendance is not automatically entitled to a refund. Northline cannot issue attendance or completion documentation for training that was not completed.

21. Digital and pre-course materials

Some registrations may include online modules, digital course access, downloadable materials, provider access codes, textbooks, examination fees, or certification fees.

Once digital materials, provider codes, or third-party services have been accessed or issued, the associated cost may be non-refundable where this was disclosed before purchase, Northline cannot recover the fee, and non-refundability is permitted by law. Northline will not characterize a fee as non-refundable merely to avoid a statutory cancellation right.

22. Private, department, and organizational cancellations

This section applies to private, department, organizational, and custom training booked from a Northline quote, unless the accepted quote states a different schedule. A request to cancel, move, or change a booking must be made in writing. Notice is counted in calendar days before the first training date.

• 30 or more days before: the deposit is refunded, less any amount already spent that Northline cannot recover, such as non-refundable travel or online course access already issued. Alternatively, the booking may be moved to a new date at no additional cost.
• 14 to 29 days before: no refund. The booking may be moved once, at no additional cost, to a new date within 120 days of the original first training date, and amounts paid are applied to the new date. If the booking is not moved to a date within that period, the deposit is non-refundable.
• Fewer than 14 days before, or where participants do not attend: no refund of amounts paid. Northline may, at its discretion, offer a new date where the instructor time can be reused.

At any time before training, a participant may be replaced by another eligible person at no additional cost. The number of participants may be reduced at no additional cost until 14 days before the first training date; after that, the price does not change.

If a wildfire, evacuation order, severe weather, or road closure prevents the training from proceeding safely at the booked time, the booking may be moved to a new date at no additional cost, whether the cause affects Northline or the client.

Where Northline cancels, section 23 applies. Nothing in this section limits a right available under Alberta's Consumer Protection Act or any other applicable law.

23. Cancellation or rescheduling by Northline

Northline may reasonably cancel, postpone, relocate, reschedule, combine, replace an instructor, or change delivery format due to instructor illness or emergency, insufficient enrolment, facility unavailability, severe weather, wildfire, flooding, unsafe travel, road closures, equipment or technology failure, public-health conditions, government restrictions, safety concerns, or circumstances beyond reasonable control.

Where Northline cancels a paid service and does not provide a reasonable alternative accepted by the customer, Northline will refund amounts paid for the cancelled Northline service.

Northline is not responsible for independently arranged travel, accommodation, meals, lost wages, or similar expenses unless Northline expressly agreed to cover them, or responsibility cannot legally be excluded. Northline recommends avoiding non-refundable travel arrangements until course confirmation is received.

24. Internet sales and consumer rights

Where applicable, before completing a qualifying online consumer purchase, Northline will provide clear information about Northline's business identity and contact information, the course or service, the total price, taxes, additional charges, payment terms, delivery or course timing, prerequisites, material restrictions, and cancellation, refund, transfer, and rescheduling terms.

Northline will provide a confirmation or copy of the online agreement in a form the purchaser can retain.

Nothing in these Terms limits cancellation, refund, disclosure, or other rights available under Alberta's Consumer Protection Act or the Internet Sales Contract Regulation. A consumer cannot waive rights that legislation makes non-waivable. If a provision of these Terms conflicts with a mandatory consumer right, the mandatory right prevails.

25. Course changes and recognition

Standards, protocols, legislation, provider requirements, and certification processes may change. Northline may update course content to reflect current requirements, safety information, changes in legislation, provider updates, standard revisions, program changes, or corrected information.

Recognition, equivalency, or acceptance of a course is determined by the relevant employer, certification body, regulator, educational institution, government program, or authority having jurisdiction. Northline does not guarantee that another organization will recognize a course for a particular purpose. Participants and organizations should confirm recognition before purchasing where recognition is material to their decision.

26. Equipment, facilities, and personal property

Participants must take reasonable care of Northline equipment, host-facility equipment, training props, course materials, facilities, and other participants' property. A participant may be responsible for deliberate or negligent damage they cause, to the extent permitted by law.

Participants are responsible for their own personal property, vehicles, clothing, personal protective equipment, travel, accommodation, meals, and parking. Northline is not responsible for loss, theft, or damage to personal property except where caused by Northline's negligence or where liability cannot legally be excluded.

27. Intellectual property

Northline retains its rights in original Northline materials, including course design, lesson plans, instructor scripts, slides, handouts, guides, templates, graphics, logos, branding, scenarios, case studies, assessments, practice materials, videos, website content, and original written materials.

Third-party standards, textbooks, provider materials, trademarks, certification materials, and examination content remain the property of their respective rights holders. Northline does not claim ownership of third-party content.

28. Limited licence to course materials

Subject to payment and compliance with these Terms, an authorized participant receives a limited, personal, non-exclusive, non-transferable licence to use supplied Northline materials for personal study, course participation, and reasonable internal workplace reference.

Unless expressly authorized in writing, participants and customers must not reproduce, redistribute, sell, or license materials; upload materials publicly; share protected files; post materials on social media; record course content; publish instructor scripts; remove ownership notices; use Northline branding; create a competing course from Northline materials; reproduce confidential assessments; or supply proprietary Northline materials to public artificial-intelligence training systems, public content-generation databases, or public model-training repositories.

This restriction does not prevent lawful use of a person's own notes or rights that cannot legally be restricted.

29. Recording, photography, and media

Participants may not record audio, video, screens, demonstrations, assessments, examination content, other participants, or instructors without prior permission from Northline and any other affected rights holder.

Northline may photograph or record an activity for course delivery, internal quality assurance, safety documentation, training development, or marketing. Northline will distinguish internal operational use from public promotional use.

Attendance alone does not authorize Northline to publicly use an identifiable participant's image, voice, testimonial, or likeness for marketing. Appropriate notice and consent will be obtained where required.

30. Website acceptable use

You must not use the Website to gain unauthorized access; probe or test security without permission; introduce malware; interfere with Website operation; scrape or extract protected content through automated means; submit false or fraudulent information; impersonate another person; violate intellectual-property or privacy rights; commit an unlawful act; obtain restricted examination or course materials; or abuse Website forms or communication channels.

Northline may restrict access where reasonably necessary to protect systems, users, personal information, course integrity, legal rights, or business operations.

31. Third-party services

Northline may link to or use services provided by Wix, Google, payment processors, scheduling services, video-conferencing platforms, learning platforms, course providers, certification bodies, government programs, social-media platforms, or other service providers.

Third-party services have their own terms, privacy policies, fees, availability, security practices, and responsibilities. Northline is not responsible for a third party's independent content, decision, outage, or conduct outside Northline's reasonable control, subject to applicable law.

32. Privacy

Northline's collection, use, disclosure, safeguarding, storage, retention, and destruction of personal information are governed by the Northline Privacy Policy at www.northlineemergency.com/privacy-policy.

The Privacy Policy forms part of Northline's Website and service framework. These Terms do not override the Privacy Policy. Where another organization independently collects or controls personal information, that organization's privacy policy and legal obligations may also apply.

33. Electronic communications

By submitting an inquiry, registration, or order, you agree to receive communications reasonably required to administer it, including responses to inquiries, quotes, registration confirmations, payment notices, course instructions, preparation requirements, schedule changes, safety information, certification coordination, service notices, and contract administration.

Marketing communications remain separate and optional. Acceptance of these Terms is not consent to receive unrelated promotional messages. Electronic records and electronic signatures may be used where legally valid.

34. Website disclaimer

Website content is provided for general information. It is not a substitute for legislation, medical direction, clinical protocols, department policies, manufacturer instructions, professional legal advice, regulatory guidance, certification requirements, or a written Northline agreement.

Northline may update Website content. This section does not disclaim Northline's obligation to deliver a contracted service with reasonable care and skill.

35. Warranties

Northline will provide contracted services with reasonable care and skill.

Except for express commitments in a written agreement, statutory warranties, and rights that cannot legally be waived, Northline does not make additional guarantees regarding continuous Website availability, compatibility with every device, third-party platform availability, third-party certification decisions, or a specific professional or operational result.

The Website may occasionally be unavailable or contain an error. Northline will take reasonable steps to correct material issues brought to its attention.

36. Limitation of liability

This section applies only to the extent permitted by law. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, liability that cannot legally be excluded, a non-waivable consumer right, or personal injury where exclusion would be unlawful.

Subject to those exceptions, Northline is not liable for indirect, consequential, special, or purely economic losses that were not reasonably foreseeable when the agreement was formed, including loss of profit, business opportunity, or anticipated savings.

For a claim arising from a paid Northline service, Northline's total aggregate liability will not exceed the amount paid to Northline for the specific service giving rise to the claim during the 12 months preceding the event, unless a signed agreement establishes a different lawful amount or applicable law requires otherwise.

For Website use unrelated to a paid service, liability is limited to the minimum amount required by applicable law. The limitations apply regardless of the legal theory advanced, but only where enforceable.

37. Indemnification

To the extent permitted by law, you agree to indemnify Northline for reasonable losses, costs, and expenses directly resulting from your intentional unlawful conduct, fraud, your infringement of another person's rights, unauthorized redistribution of Northline materials, false representation that you had authority to register another person or bind an organization, or deliberate interference with Northline systems or services.

You are not required to indemnify Northline for Northline's negligence, Northline's contractual breach, Northline's unlawful conduct, or an amount that cannot legally be transferred to you.

38. Force majeure

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, except for payment obligations already properly incurred. These circumstances may include natural disaster, wildfire, flooding, severe weather, road closure, public-health emergency, government action, labour disruption, utility outage, major technology failure, facility closure, travel disruption, instructor emergency, or serious illness.

The affected party must take reasonable steps to reduce the disruption and resume performance when reasonably possible. Force majeure does not remove statutory cancellation or refund rights. Where a service cannot proceed, Northline will work in good faith to provide an appropriate rescheduling, credit, alternative, or refund consistent with the contract and applicable law.

39. Complaints and dispute resolution

Northline encourages concerns to be raised promptly. The process is: contact Northline and describe the concern; provide relevant registration, course, transaction, and communication details; allow Northline a reasonable opportunity to investigate and respond; if unresolved, request written escalation to Northline's director; the parties may agree in writing to voluntary mediation.

Nothing in these Terms requires mandatory arbitration, prevents either party from using a court of competent jurisdiction, prevents a consumer from contacting Service Alberta, prevents a person from contacting a privacy regulator, prevents a complaint to a certification body, regulator, employer, or lawful authority, or restricts a remedy that cannot legally be waived.

40. Governing law

These Terms are governed by the laws of Alberta and the applicable federal laws of Canada. Subject to mandatory consumer and jurisdictional rights, a dispute may be brought before a court of competent jurisdiction in Alberta. These Terms do not prevent a consumer from bringing a claim in another jurisdiction where non-waivable law permits or requires it.

41. Suspension or termination

Northline may reasonably suspend Website access, registration, participation, or services due to safety concerns, non-payment, fraud, serious misconduct, threats, harassment, illegal activity, material contractual breach, unauthorized distribution of protected materials, interference with course delivery or an assessment, or misrepresentation of qualifications or identity.

Northline will act reasonably and in accordance with applicable law and contractual obligations. Payment, refund, and transfer consequences will depend on the reason for the action, work already completed, costs incurred, the applicable agreement, these Terms, and statutory rights.

42. Changes to these terms

Northline may update these Terms prospectively to reflect changes in services, business operations, Website functions, technology, legal requirements, commercial policies, or course-provider requirements.

The current version will display its effective date, last-updated date, and version number. A change will not retroactively remove an accrued legal right, a confirmed refund entitlement, or a binding contractual commitment without lawful agreement. Northline may request express acceptance of materially revised Terms for a future purchase or service.

43. Severability

If any provision is found invalid or unenforceable, it will be applied to the maximum extent legally permitted. The remaining provisions continue in effect.

44. No waiver

A delay or failure to enforce a right does not waive that right. A waiver must be express and in writing. Waiver of one breach does not waive another breach, a continuing breach, or a later breach of the same provision.

45. Assignment

You may not transfer a registration, contract, right, or obligation without Northline's prior written approval, subject to the substitution and transfer provisions in these Terms.

Northline may assign or transfer its rights and obligations in connection with a lawful business restructuring, financing, sale, merger, or transfer of operations. Any assignment remains subject to applicable law, existing contractual protections, privacy requirements, and previously accrued customer rights.

46. Entire agreement

These Terms, together with the documents identified in Section 3, constitute the entire agreement relating to the applicable transaction or service. They replace prior discussions or representations concerning the same subject matter, except a representation expressly included in the applicable agreement, fraudulent misrepresentation, or a right or remedy that cannot legally be excluded.

47. Contact Northline

Northline Emergency Training & Consulting
(2841009 Alberta Inc.)
PO Box 40092, RPO Canmore Crossing
Canmore, AB T1W 3H9, Canada

Email: info@northlineemergency.com
Website: www.northlineemergency.com

Please include "Terms of Service" in the subject line of your email. For privacy-related matters, please review the Northline Privacy Policy or include "Privacy Request" in the email subject line.