Privacy Policy

1. Personal Information We May Collect

Depending on how you interact with Northline, we may collect:

• Your name, email address, telephone number, mailing address, and other contact information
• Your employer, department, organization, position, or professional role
• Information submitted through contact, registration, availability, quote, or training-request forms
• Course selections, requested dates, locations, group sizes, and scheduling information
• Prerequisite, qualification, certification, attendance, assessment, and course-completion information
• Billing, invoicing, transaction, and payment-related information
• Communications you send to Northline by email, telephone, website form, text message, or social media
• Accommodation, accessibility, dietary, emergency-contact, or safety information that you voluntarily provide and that is reasonably necessary to support your participation
• Website and technical information, including IP address, browser, device type, referring pages, pages visited, session information, and cookie data
• Any other information you voluntarily provide to us

Where an employer, department, or organization registers participants, Northline may receive participant information from that organization.

Please do not submit medical, financial, or other sensitive personal information unless Northline has specifically requested it for a reasonable and identified purpose.

2. How We Collect Information

We may collect personal information:

• Directly from you through our website, email, telephone, registration forms, course documents, and in-person interactions
• From an employer, host department, organization, or authorized representative registering you for training
• Through Wix, Google Workspace, payment providers, website analytics, cookies, and other technology used to operate our business
• From certification, evaluation, or training partners where necessary to coordinate a service you have requested
• As otherwise permitted or required by law

Before or at the time we collect personal information, we will identify the purpose for which it is being collected where that purpose would not otherwise be reasonably apparent.

3. How We Use Personal Information

Northline may use personal information to:

• Respond to questions, requests, and inquiries
• Prepare quotes and training proposals
• Schedule and deliver courses, consulting, and related services
• Confirm prerequisites, qualifications, registrations, and attendance
• Maintain training, assessment, attendance, and completion records
• Coordinate independent evaluators, proctors, certification bodies, host departments, or training partners where applicable
• Issue invoices, process payments, and administer accounts
• Communicate course information, schedule changes, preparation requirements, and service-related notices
• Provide participant support and reasonable accommodations
• Improve our courses, services, website, and customer experience
• Maintain website security, detect misuse, and troubleshoot technical issues
• Meet contractual, insurance, accounting, legal, regulatory, certification, and recordkeeping requirements
• Send promotional communications where you have provided consent or where otherwise permitted by law
• Fulfil any other reasonable purpose identified when the information is collected

Northline will not use personal information for a materially different purpose without obtaining additional consent, unless the use is otherwise permitted or required by law.

4. Consent

By providing personal information to Northline, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy and any additional purposes identified when the information is collected.

You may withdraw your consent, subject to reasonable notice and any legal, contractual, certification, safety, or recordkeeping restrictions. Withdrawing consent may affect our ability to provide certain services.

Optional consent to receive marketing communications is separate from the information required to respond to an inquiry, register you, or provide training.

5. Disclosure of Personal Information

Northline does not sell or rent personal information.

We may disclose limited personal information to:

• Northline instructors, employees, contractors, and authorized representatives who require it to perform their duties
• Your employer, host department, or sponsoring organization where it registered or paid for your training, or where reporting is authorized or contractually required
• Independent evaluators, proctors, certification bodies, training partners, or course providers where required to coordinate certification or a requested service
• Wix, Google Workspace, payment processors, accounting providers, scheduling providers, email providers, analytics providers, and other service providers used to operate Northline
• Professional advisers, insurers, auditors, or legal counsel
• Government, regulatory, law-enforcement, or other authorities where disclosure is permitted or required by law
• Another organization in connection with a proposed business transaction, subject to applicable privacy requirements
• Other parties with your consent

We limit disclosure to the information reasonably required for the applicable purpose.

6. Employer and Department-Sponsored Training

Where your employer, fire department, municipality, clinic, organization, or another sponsor registers you or pays for your training, Northline may provide that organization with information reasonably connected to the service, including:

• Registration and attendance status
• Course completion status
• Administrative or scheduling information
• Qualification or prerequisite status
• Records or documentation required under the service agreement

Northline will not provide unnecessary personal details or unrelated information to the sponsoring organization.

7. Payment Information

Where online payment is available, payment information may be processed by Wix or another third-party payment provider.

Northline does not intend to collect or retain full payment-card numbers directly. Payment providers process payment information under their own privacy and security practices.

We may retain transaction details required for invoicing, accounting, refunds, dispute resolution, fraud prevention, and legal compliance.

8. Website Hosting and Service Providers Outside Canada

Northline's website is hosted through Wix, and Northline also uses Google Workspace and other technology providers.

Personal information processed through these services may be stored or processed outside Canada, including in the United States, Ireland, Israel, South Korea, Taiwan, countries in the European Union, and other jurisdictions used by the providers and their subprocessors.

Information processed outside Canada may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law-enforcement agencies, or governmental authorities in accordance with those laws.

Questions about Northline's use of service providers outside Canada may be directed to the Privacy Officer listed below.

9. Cookies and Website Analytics

Northline's website may use cookies and similar technologies to:

• Enable essential website functions
• Maintain website security and stability
• Remember visitor preferences
• Measure website performance
• Understand how visitors use the website
• Improve website content and navigation
• Support forms, scheduling, embedded content, or other website features

Wix places certain cookies that are necessary for security, stability, and core website operation. Additional Wix applications or third-party services may place other cookies.

Where available, visitors may use Northline's cookie banner or browser settings to accept, reject, or manage non-essential cookies. Disabling certain cookies may affect website functionality.

10. Email and Marketing Communications

Northline may contact you by email, telephone, or text message to:

• Respond to an inquiry
• Provide a quote
• Confirm registration or scheduling
• Provide course instructions or service notices
• Administer an existing business relationship
• Send marketing or promotional information where consent exists or where otherwise permitted by law

Commercial electronic messages sent by Northline will identify the sender and provide a working unsubscribe method where required.

You may unsubscribe from promotional email using the unsubscribe link provided or by contacting Northline. Unsubscribing from promotional communications will not prevent us from sending necessary service, registration, account, safety, or transaction-related messages.

11. Retention and Destruction

Northline retains personal information only for as long as reasonably necessary to:

• Provide the requested service
• Maintain required training, attendance, completion, certification, or business records
• Meet contractual, legal, insurance, accounting, tax, certification, and regulatory requirements
• Resolve disputes and enforce agreements
• Protect Northline's legitimate business and legal interests

Retention periods may vary based on the nature of the information, the course provider, the certification program, applicable law, contractual requirements, and the host organization's approved records schedule.

When personal information is no longer reasonably required, Northline will securely destroy, delete, or anonymize it in accordance with its records and privacy practices.

12. Security

Northline uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information in our custody or control.

These safeguards may include access restrictions, password protection, multi-factor authentication, secure platforms, staff and contractor confidentiality expectations, controlled records access, and secure disposal practices.

No electronic transmission or storage system can be guaranteed to be completely secure. Where a privacy incident occurs, Northline will assess and respond to it in accordance with applicable law.

13. Accessing or Correcting Your Information

You may submit a written request to:

• Ask whether Northline holds personal information about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Ask questions about how your information has been collected, used, disclosed, stored, or retained
• Withdraw consent where withdrawal is legally and operationally available
• Make a privacy complaint

Northline may need to verify your identity before responding. Access may be limited where permitted or required by law, including where disclosure would reveal another person's information, confidential commercial information, or legally privileged information.

14. Privacy Complaints

Northline will review privacy questions and complaints in a reasonable and timely manner.

Please contact Northline's Privacy Officer first so that we have an opportunity to address your concern.

Where a concern is not resolved, you may contact the Office of the Information and Privacy Commissioner of Alberta.

15. Third-Party Websites

The Northline website may contain links to external websites or services.

Northline is not responsible for the privacy, security, content, or practices of third-party websites. Review the applicable privacy policy before providing personal information to an external service.

16. Changes to This Policy

Northline may update this Privacy Policy to reflect changes to our services, systems, service providers, legal obligations, or privacy practices.

The current version will be posted on this page with its effective date and last-updated date. Material changes may also be communicated through the website or another appropriate method.

17. Contact Northline

Privacy Officer: River Beattie
Northline Emergency Training & Consulting
(2841009 Alberta Inc.)
PO Box 40092, RPO Canmore Crossing
Canmore, AB T1W 3H9, Canada

Email: info@northlineemergency.com
Website: www.northlineemergency.com

Please include "Privacy Request" in the subject line of your email.